With MTN mobile money fraud counts speedily on the rise, the need to report such cases has become rather compulsory than a choice.
As such, it is prudent for members of the general public to understand and know the various ways to report such cases without faltering.
In this post, we take a good look at some 3 reliable ways of reporting an MTN Mobile Money Fraud case.
In this Article:
Send an SMS To 1515
Call MTN Call Centre
Visit Any MTN Customer Care Office
Send an SMS To 1515
Like any other emergency code you know, 1515 is MTN Mobile money’s emergency shortcode.
For this option, kindly type all that happened, plus the phone number involved in the heist as well as the date and time of the incident. If there is some monetary harm caused to you in the process, state the amount involved and send this message to the shortcode 1515.
Remember to send the message as soon as possible. The earlier, the better.
Call MTN Call Centre
The second way to report an MTN Mobile Money Fraud case is by calling the MTN call centre via 100. Like any other call to the call centre, you’ll have to choose your language, choose the service you wish to focus on.
In this case, MTN Mobile Money. Then follow the prompt till you’re connected to an agent.
When you’re finally connected to an agent, the following information may be required from you, so try and write them down:
Your mobile money number
Your name
The number responsible for the Fraud
The time of the incident
And any other little detail.
Be sure to say everything, as you know it about the incident as this would make MTN Ghana decide on how to deal with your case.
Visit Any MTN Customer Care Office
Finally, if you do not find any of the above two methods helpful, you should give this third and final method a try.
A visit to any nearby MTN Ghana offices would give you the opportunity to meet a customer care representative in person.
You could also show them the messages you received and all other transactions that have been done between yourself and the suspect.
In addition to this, all other pieces of information in the first two methods still hold here as you shall be requested to provide that same information.
Source: TheBBCghana.Com
