Poor and unfair customer service has been going on in the banking industry for a long time and customers’ sentiments have never been taken seriously by banks, especially those with small deposits which is nothing but unfortunate.
Perhaps, until the Bank of Ghana gets tough on banks and applies sanctions on them for treating customers unfairly, the practice will not stop taking into consideration the happenings in our banking sector specifically National Investment Bank (NIB).
Back to the subject matter, a lady identified as Babara Korsa Adu has been made to pass through hell in her quest to withdraw her foreign remittance from the camp of National Investment Bank – Head Office stationed at 37 Kwame Nkrumah Avenue, Accra.
Mrs Babara Korsa Adu speaking to The BBC Ghana, every attempt to withdraw the undisclosed amount of money from National Investment Bank has proved futile, but the foreign bank has successfully transferred the amount to NIB. However, National Investment Bank keeps giving her unsubstantiated explanation and excuses on a daily basis.
Per the content of transaction documents available to The BBC Ghana, 15th of June, 2020 was the day the foreign bank transferred the money to National Investment Bank – Head Office stationed at 37 Kwame Nkrumah Avenue, yet she has not been able to withdraw the amount.
Listen to the AUDIO below for more insight:
Bank transactions below:
source:TheBBCghana.Com
