MTN Mobile Money is a fast, simple, convenient, secure, and affordable way of transferring money, making payments, and doing other transactions using a mobile phone.
MTN Mobile Money Transfer is simply the easy way of making transactions via mobile.
It is an electronic service used to receive and send money via the mobile phone.
Mobile Money Transfer has become one of the easiest ways to transact money via mobile but with so many transactions happening it is possible that there may be wrong transactions which may need to be reversed or might need reversals.
Many have wondered how they can reverse cash and airtime in case they make wrong transactions.
It is important to know how you can reverse a transaction in case it goes wrong.
However, the mobile money service is provided by mobile phone companies through partnerships with banks and other financial institutions.
Accounts from the bank are linked up with MTN mobile money in order to access subscriber’s money.
MTN mobile money has agents that help in facilitating this service. These agents are authorized to reach subscribers and users throughout the network’s reach.
This is however governed by rules and regulations.
When users and subscribers send money to the wrong person by accident, or by inputting the wrong recipient number, they are advised to use MTN mobile money reversal services.
In the rules and regulations of MTN mobile money, wrong transactions of money should be reported within 30 days.
This provides an opportunity for the investigations and establishment of claims of wrong transactions to be carried out.
This is the only way to ensure successful refunds are made. It is important to understand that MTN does not take responsibility for disputes arising from agreements of payments to the payee.
This means that established claims that are approved for reversal have to be taken care of within 15 days of claim.
The following is a summary of how to reverse MTN mobile money transaction process.
1. Visit the nearest MTN mobile money agent to reverse MTN mobile money.
2. Report the matter of wrong transaction to a wrong person within 30 days of the incident.
3. Give the correct figure of the amount wrongly transacted and the number sent to.
4. Give time for the claim to be investigated and established.
5. Approval of claim will result in your mobile money reversal being processed.
6. Mobile money reversal takes place within 15 days from the day reported.
Source: TheBBCghana.Com
